Help & Advice
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Help & Advice
The Benefits of Mondial Assistance
10-Day Preview
Anytime you purchase a travel insurance product, you have 10 days to review it and change your mind. As long as you haven’t traveled or filed a claim, we’ll return your money.
Customer Satisfaction
How often do 95% of people agree on anything? That’s how many of our customers describe themselves as extremely satisfied with our products and services.
Purchase with Confidence
Pay with any major credit card knowing that your transaction is protected by VeriSign.
File a Claim
We’re sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available 24 hours a day to answer any questions you have.
How to File a Claim:
You may access all of the necessary claims forms below.
(Note: to view and print the forms, you will need Adobe Acrobat Reader. If it is not already installed on your computer, download it for free at www.adobe.com.):
Once you have completed the forms, send them to Mondial Assistance via email, mail, or fax:
Email: claims@mondial-assistance.us
Mail: Mondial Assistance, P.O. Box 72031, Richmond, VA 23255-2031
Fax: 804-673-1469
You may also contact our Travel Claims Department 24 hours a day to file or inquire about a claim. Just call 1-888-489-3227
Mondial Asisstance Claim Forms
| Attachment | Size |
|---|---|
| Baggage or Sporting Equipment Loss/Damage/Delay | 24.95 KB |
| Collision/Loss Damage | 24.76 KB |
| Emergency Medical/Dental | 24.18 KB |
| Missed Connection | 18.68 KB |
| Physician Statement Form | 22.51 KB |
| Vacation/Travel Delay | 18.6 KB |
| Trip Cancellation/Trip Interruption/Travel Delay/Missed Connection | 45 KB |
| Trip Inconvenience | 25.05 KB |
| Vehicle Return | 29.07 KB |
Mondial Assistance Group prides itself on providing individuals and their families with assistance and travel insurance solutions to meet their specific needs. Insurance coverage is underwritten by BCS Insurance Company, rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 or 52.401, or Jefferson Insurance Company, rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C-XX-01 or 101-P-XX-01, depending on the insured’s state. World Access Service Corp., a company of Mondial Assistance, is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between World Access Service Corp. and Jefferson Insurance Company.
