Mondial Assistance

When you travel, some things are out of your control, but there are many steps you can take to stay safe and keep your trip on track.

• If you are flying, arrive at the airport at least 90 minutes before a domestic flight, and two to three hours before an international flight.
• Be aware of any state department travel alerts. (Check Mondial Assistance’s news and alerts or the State Department travel alerts and warnings for current information.
• Bring a photocopy of important documents, including your passport and medical prescriptions; it will be easier to replace them if they are lost.
• Pack prescription medicine in their original, marked containers.
  Use covered luggage tags, and fill in your office address rather than your home address.
• If traveling with children, bring a recent photo of each of them with you—store them on your cell phone if possible.
• Leave valuables, like expensive jewelry, at home.
• Carry your money, credit cards, and passport in a pouch or money pack worn underneath your outer clothes. Also, be discreet and do not flash large amounts of money (or your passport) in public.
• Be wary of pickpockets. They often work in teams; one or more people will distract you while another steals your valuables.
• Familiarize yourself with the laws governing the region or country you are visiting.
• If you do not speak the local language, learn a few key phrases in case you need assistance.
• Use common sense: Don’t walk in unfamiliar areas at night, don’t accept rides in unmarked taxis, and don’t accept packages with unknown contents.

Remember, if you every need assistance, just call our 24-hour emergency hotline at: 1-888-887-4743 or the general customer service number at 1-888-489-3227.