Help & Advice
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Help & Advice
The Benefits of Mondial Assistance
10-Day Preview
Anytime you purchase a travel insurance product, you have 10 days to review it and change your mind. As long as you haven’t traveled or filed a claim, we’ll return your money.
Customer Satisfaction
How often do 95% of people agree on anything? That’s how many of our customers describe themselves as extremely satisfied with our products and services.
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Help and Advice
Here to Help You: Anytime, Anywhere
As the world's most popular travel insurance provider, Mondial Assistance supports more than 10 million customers every year. Every day, we build on our 50-year history of providing first-class products and services to travelers around the world.
When you travel with Mondial Assistance, you're traveling with a comprehensive, global network of support. No matter how far you travel, help is always at your finger tips.
Before you Depart
Once you're en route, you have immediate access to English-speaking travel experts from anywhere in the world. Call our 24-hour hotline anytime if you need to:
- File a claim
- Find quality medical assistance
- Report or replace lost or stolen items
- Access help in the event of an accident
- Find local assistance
Your safety, satisfaction and peace of mind is our number-one priority. No matter where you are, no matter when you need us, we're here to help.
When You Return
Hopefully, your trip was perfect and everything went as planned. However, if you did experience a mishap or emergency and need to file a claim, you can rest assured that we will process it as quickly as possible. If you
have questions or want to check on your claim's status, just call one of our travel professionals or email us at customerservice@mondialassistance.us.
Mondial Assistance Group prides itself on providing individuals and their families with assistance and travel insurance solutions to meet their specific needs. Insurance coverage is underwritten by BCS Insurance Company, rated “A-“ (Excellent) by A.M. Best Co., under BCS Form No. 52.201 or 52.401, or Jefferson Insurance Company, rated “A” (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C-XX-01 or 101-P-XX-01, depending on the insured’s state. World Access Service Corp., a company of Mondial Assistance, is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between World Access Service Corp. and Jefferson Insurance Company.
